Send iMessages alongside ServiceTitan
The short answer
Yes, with Blue Reacher. ServiceTitan's built-in texting is Two Way SMS, which lands as a green bubble from a registered business number. Blue Reacher runs a dedicated iMessage line alongside it, so estimate follow-ups, appointment reminders, and review requests land as blue-bubble texts that read like they came from your office manager. Replies, opt-outs, and delivery states report back per message. No A2P registration required for the line, and $249 per month with unlimited iMessages. Lines pace at 50 opted-in / 30 cold new contacts a day to stay deliverable; replies are never metered.
7 tools in this group
Trigger
ServiceTitan
Under 9 seconds
Send iMessage
Result
Reply back in ServiceTitan
iMessage
Hi Alex, following up on your demo request. Worth a quick chat this week?
Sent from your ServiceTitan workflow
Yeah, tomorrow works.
Key takeaways
- ServiceTitan's SMS lands green; Blue Reacher lands blue.
- ServiceTitan connects via REST API and webhooks.
- The pattern that pays fastest is one automation per moment where silence costs real money:
- ServiceTitan setup is white-glove: maps your triggering moments, wires texts to your account, and configures intent so sends read like your reps wrote them.
How a message falls back
Why add iMessage to ServiceTitan?
ServiceTitan's SMS lands green; Blue Reacher lands blue. Read receipts, full-quality photos, and blue-bubble text read like a person. Customers see 2-3x the reply rate of cold email.
- No A2P registration required on the iMessage side, compliance is simpler. Most shops start with unsold estimate follow-ups at 48 hours.
- Before-and-after photos and a voice memo from the tech who quoted it decide whether that job closes.
How does Blue Reacher connect to ServiceTitan?
ServiceTitan connects via REST API and webhooks. Zapier, Make, or n8n watches for key moments (booked job, estimate out, invoice paid), calls Blue Reacher with customer details.
- Replies and delivery states post to webhooks. Middleware routes them to the customer record, a task, or Slack. STOP replies auto-detected. Non-iMessage customers get RCS then SMS automatically.
- The white-glove team builds this wiring with you during onboarding; nobody on your side needs to touch API documentation.
How it lands
- Texting from ServiceTitan today
- Green-bubble Two Way SMS from a registered number
- With Blue Reacher
- Blue-bubble iMessage from a dedicated line
Registration
- Texting from ServiceTitan today
- A2P 10DLC on carrier SMS routes
- With Blue Reacher
- No A2P registration required
Media
- Texting from ServiceTitan today
- Compressed MMS
- With Blue Reacher
- Full-quality job photos, video, voice memos
What you know after sending
- Texting from ServiceTitan today
- Sent status
- With Blue Reacher
- Delivered and read states per message
Cost model
- Texting from ServiceTitan today
- Platform plus messaging
- With Blue Reacher
- $249 per line per month, unlimited iMessages (50 opted-in / 30 cold new contacts a day)
Which ServiceTitan moments should text blue first?
The pattern that pays fastest is one automation per moment where silence costs real money:
- Unsold estimate at 48 hours: a follow-up referencing the quote by name, with the job photos attached full-quality, from the tech who ran the call
- Day-before appointment reminder: a confirmation text that actually gets read, which is where no-show and lockout rates drop
- Job completed: a review ask within the hour of the invoice closing, while the fixed AC is still the best thing that happened that week
- Membership renewal window: a personal-reading renewal nudge instead of a letter, with a one-tap reply to book the tune-up
- Aged estimate reactivation: a quarterly revival pass over every open estimate from the last 12 months, run as a Blue Reacher campaign
How does setup work?
ServiceTitan setup is white-glove: maps your triggering moments, wires texts to your account, and configures intent so sends read like your reps wrote them. Send your message within a week.
- $249 per line per month with unlimited iMessages (50 opted-in / 30 cold daily), $1,949 per year (~$162.50 monthly). Replies never metered. $449 activation waived on annual.
- Most shops start with one line for the office and add lines per branch or crew as it proves out.
Frequently asked questions
Does ServiceTitan support iMessage natively?
No. ServiceTitan's SMS is two-way carrier SMS from a registered number. Blue Reacher adds a dedicated iMessage line connected through middleware or the APIs, so your moments land as blue bubbles instead.
Is there a Blue Reacher app in the ServiceTitan marketplace?
Not a native tile. Blue Reacher is native on GoHighLevel, HubSpot, Close, Salesforce, Pipedrive and Follow Up Boss. ServiceTitan connects through Zapier, Make, n8n or the APIs. White-glove onboarding builds it for you.
Do my customer texts need A2P 10DLC registration?
ServiceTitan's own SMS rides carrier routes, where A2P 10DLC applies. Blue Reacher's iMessage line has no A2P registration required: no brand vetting, no campaign approval wait. Customers who can't receive iMessage get the message over RCS, then SMS, automatically.
Can I send job photos and estimates over the line?
Yes. iMessage carries full-quality photos, video and voice memos. Before-and-after shots arrive sharp instead of MMS-compressed, and a voice memo from the tech who quoted the job outperforms templated follow-ups.
What does it cost for a home services company?
$249 per line per month with unlimited iMessages (50 opted-in / 30 cold), $199 at four or more lines, $1,949 per year (~$162.50 monthly). Replies never metered. $449 activation waived on annual billing.
See it live on your ServiceTitan account
Book a demo and name the moment that leaks the most money, unsold estimates for most shops. We'll wire that trigger to a real blue-bubble send, watch the reply come back, and price it out on the spot, because pricing is already public.