12 questions, answered in the first paragraph
Help
Questions teams ask before deciding: answered directly with detail pages. Account-specific questions get answered on your setup call.
Getting started
- What is a dedicated iMessage line?
- A dedicated iMessage line is a phone number assigned exclusively to your business, managed by Blue Reacher end to end, that sends real blue-bubble iMessages from your CRM. Nothing gets installed on your side, the line is never shared with another account and never recycled from one, and the price does not change based on how much you send.
- What happens during white-glove setup?
- White-glove setup means our team builds the whole thing for you as part of the subscription. It covers your dedicated number with a custom area code, RCS/SMS fallback enablement, the implementation consultation, message intent configuration, automation build-out, and optimization check-ins until your campaigns are performing. You do not install, provision, or maintain anything.
- How fast can I start sending?
- Most teams send their first messages the same week they onboard. iMessage has no A2P registration, so there is no brand vetting, no campaign approval queue, and no waiting on carrier review before your first send. Your line is ready after white-glove activation, and your onboarding call sets the exact schedule for your account.
Compliance and consent
- Can I send cold iMessages?
- Yes, when you follow the same rules that govern any business texting program. The TCPA applies to texts sent to mobile numbers on every channel, iMessage included, so you need a valid consent basis, clear opt-out instructions, and a process that honors stop requests fast. The channel is legal. Sloppy consent practices are what create exposure.
- Do I need A2P registration?
- No. A2P 10DLC is the US carrier registration system for application-to-person messages sent over carrier SMS routes. iMessage does not travel over carrier SMS routes, so no A2P registration is required: no brand vetting, no campaign approval queue, no per-campaign monthly fees, and no per-message carrier surcharge.
- What if a lead asks to stop?
- They stop getting messages, in seconds and account-wide. Blue Reacher reads every inbound reply, catches STOP-style keywords and plain-language requests like "take me off this list", cancels queued sends, and suppresses the contact across every line, campaign, automation, and manual send. Every event lands in a timestamped audit trail you can export.
Sending and delivery
- What happens when a contact is not on iMessage?
- The message still arrives. Blue Reacher sends the iMessage first, steps down to RCS when the number cannot receive an iMessage, and steps down again to SMS when RCS is not available. One send, one thread, one reply stream back into your CRM, and every message records the channel it actually used.
- Can my team share the inbox?
- Yes. One line can serve a whole team: every campaign reply drops into your shared inbox where a human takes the thread, and for GoHighLevel teams replies flow into GHL Conversations so everyone works the one inbox they already use. Threads belong to the account, not to any one rep's number.
CRM and integrations
- What CRMs does Blue Reacher work with?
- Six native CRM integrations, plus Zapier, Make, n8n and the REST API and webhooks. HubSpot, Salesforce, Pipedrive, Close, and Follow Up Boss all connect that way, automation tools like Zapier, Make, and n8n cover long-tail stacks, and AI tools connect through the MCP server. Anything that can call a webhook can send an iMessage.
- How do replies get into my CRM?
- Over webhooks, or natively for GoHighLevel. The moment a lead replies, Blue Reacher posts the message to a URL you own with four fields: from, content, channel, and external_id. In GoHighLevel, replies sync straight into Conversations with nothing to build. Either way, the reply lands on the CRM record while the lead is still holding the phone.
Billing and trust
- How does billing work?
- Blue Reacher costs $249 per line per month, $199 per line once you run 4 or more lines, or $1,949 per line per year, which works out to about $162.50 a month. Every line sends unlimited iMessages with no per-message fees, no segment billing, and no contracts. Lines pace at 50 opted-in / 30 cold new contacts a day to stay deliverable; replies are never metered. Activation is $449 one-time and waived on annual billing.
- Is my data secure?
- All traffic between your browser, your CRM, and the Blue Reacher platform is encrypted with TLS, and API access is authenticated with per-customer bearer keys you can rotate at any time. Production access is limited to the people who operate the platform on a least-privilege basis, and customer workspaces are isolated from one another.
Not answered here? Ask on a demo call or email support@bluereacher.com.